At North Star Childminder Services, we are committed to providing a safe, nurturing, and engaging environment for your child. Our policies are designed to ensure transparency, trust, and a high-quality experience for both parents and children. Please read the terms and conditions carefully to understand our service delivery policies and your responsibilities.
To use our childcare services, you must complete the registration process by providing accurate and up-to-date information. This allows us to meet your specific childcare needs and ensure the safety and well-being of your child. If any details change, such as emergency contacts or health information, it is your responsibility to update us immediately.
Upon registration, you will create an account to manage bookings and view your child's progress. You are responsible for maintaining the confidentiality of your account and password. Should any issues arise with your account, please notify us immediately. We strive to keep your personal information secure, in compliance with data protection laws.
At North Star Childminder, we create a positive and inclusive environment. We expect all users—parents and guardians included—to engage respectfully with our staff and other families. Any inappropriate behavior will not be tolerated and may result in suspension or termination of services.
We understand that plans can change. Should you need to cancel or modify a booking, please inform us as early as possible. For cancellations made within 24 hours of the scheduled care, a cancellation fee may apply. Modifications to existing bookings are subject to availability.
All fees must be paid in advance as per our payment schedule. Late payments may result in the suspension of services until full payment is received. We accept payments via bank transfer and childcare vouchers. If you require assistance with government funding schemes such as tax-free childcare, please contact us for more information.
Your child's safety is our top priority. We follow strict health and safety protocols, including regular hygiene checks, first-aid preparedness, and safeguarding policies. In the event of any health concerns or emergencies, we will immediately contact the designated emergency contacts provided during registration.
We are committed to providing inclusive care for all children, including those with special educational needs or disabilities (SEND). If your child requires additional support, please inform us during the registration process so we can tailor our services to meet their specific needs.
North Star Childminder reserves the right to terminate services in the event of non-payment, inappropriate behavior, or breach of our terms and conditions. In such cases, we will provide appropriate notice and work to ensure a smooth transition for your child.
North Star Childminder reserves the right to amend these terms and conditions as necessary to reflect changes in our services or policies. We will notify you of any significant changes that may affect your usage of our services.
